Corey Roberts is the Disaster Recovery Coordinator for the Piedmont Triad Regional Council. He has Associate of Applied Science Degrees from Forsyth Technical Community College in Fire Protection and Emergency Preparedness Technology and a Bachelor of Science degree in Emergency and Disaster Management from Western Carolina University. He is a certified Associate Emergency Manager from the North Carolina Emergency Management Association and a certified Healthcare Emergency Manager from the North Carolina Office of Emergency Medical Services. Corey has 20+ years of experience as a public servant to his community serving as a firefighter, emergency medical technician, emergency manager for local government and a regional healthcare coalition planner. He has responded to several local, state, and federal disasters involving wildfire, hurricanes, tornadoes, and severe weather events.

With over 33 years of experience in healthcare, from the direct delivery of services to the development and administration of state policy, Tara Larson offers the clients of Cansler Collaborative Resources, Inc. a wealth of knowledge and expertise in the administration of state and federal policies and regulatory requirements. From her initial work in the State’s behavioral health facilities, to her ultimate responsibilities as Senior Deputy Director and Chief Clinical Operations Officer, and as interim Director of the State’s Medicaid program, Tara has an understanding of the issues related to healthcare administration and management that is virtually unequaled in North Carolina. Also included in her vast experience is her tenure as the Deputy Director of the NC Division of Mental Health, Developmental Disabilities, and Substance Abuse Services where she had responsibility for oversight of central office, state facilities, and local programs. Tara also worked in the NC Division of Information Resources Management where she had responsibilities for the development of policy related to information technology implementation within the NC Department of Health and Human Services and served as the Statewide HIPAA Coordinator for non-DHHS state agencies. Tara’s technical knowledge, combined with her facilitation skills and ability to focus on the real issues, continue to be of significant benefit to our clients.

Matt Wolfe guides clients through the evolving legal and regulatory environment to meet their business needs and the needs of those they serve. Clients have relied on him to navigate federal and state health reform, Medicaid and Medicare changes, and a broad variety of health law and policy. He works proactively with clients to ensure compliance and minimize violations. Matt provides counsel to health care clients who are growing, exiting, or otherwise adapting to the increasingly complex health care industry.

 Matt also helps clients resolve disputes with state government entities through administrative litigation. He has significant experience filing matters in the Office of Administrative Hearings and seeing them through contested case hearings and defending favorable decisions on appeal. Matt has also fought for patients directly so that they could access needed services. Matt’s administrative, state, and federal litigation experience extends beyond health care to include other highly regulated fields such as education, energy, security, and transportation. 

Matt’s health care clients include health systems, acute care hospitals, psychiatric hospitals, physician practices, home health agencies, federally qualified health centers and look-alikes, hospice providers, behavioral health agencies, skilled nursing facilities, adult care homes, durable medical equipment suppliers, licensed professionals (e.g., physicians, nurses, licensed clinical social workers, respiratory therapists), and health IT
and billing vendors.

Scott Stewart, PharmD is the Vice President of Clinical Services with PharmcareUSA. One aspect of his many roles at PharmcareUSA is to develop clinical educational information for PharmcareUSA staff as well as current customers.  

He also participates in pharmacy regulatory compliance policy development that relates to both Operational and Customer Related policies and procedures. Scott has done multiple clinical presentations throughout the country and is passionate about educating his peers in the post-acute care setting.  

He is a long-time member of the American Society of Consultant Pharmacists and is passionate about helping and bettering the lives of our geriatric community. Scott resides in Dallas, Texas area with his wife and young daughter. Actively inspiring all that know him by volunteering throughout his community with non-for-profit organizations. 

Don has been in the pest control business for 25 years, serving in roles from technician to general manager. He is a North Carolina Native and loves meeting and helping new people.  Don is currently concentrating his efforts on bed bug work, including inspections, providing education and solutions to customers across North Carolina. Don is also a strong advocate for Hospice services.  He has been married to his wife Carol for 30 years, has 2 children and  a poodle named Charlie.

• JOSEPH V. CAVALLO is the President of Joseph V. Cavallo & Associates, Inc. (JVC Group) a Security and Loss Prevention Consulting firm with offices in Florida and Georgia.
• Mr. Cavallo served as the Manager of Employee Relations at the New York Stock Exchange.
• He was a Special Assistant to the Chairman of the Board of Consolidated Edison Company of New York.
• Mr. Cavallo is a former Special Agent of the Federal Bureau of Investigation.
• He has testified as an expert in over twenty States in State and Federal Courts.
• Mr. Cavallo is Chairman of the Atlanta Division of the Society of Former Special Agents of The FBI and a Life Member of the FBI Agent’s Association.
• Mr. Cavallo is certified by the American College of Forensic Examiners as a Certified Forensic Consultant.
• Mr. Cavallo is certified by the American Board for Certification in Homeland Security at Level CHS-5 and was awarded Diplomate status.
• Mr. Cavallo served on the Long Term Care Committee of the Defense Research Institute & Trial Lawyers Association (DRI) for three years.
• Mr. Cavallo serves as a consultant to Nursing Homes, Assisted Living facilities, Adult Care Homes and Insurers who provide coverage to Long Term Care facilities. His firm participated in the initial development and implementation of the “Rapid Response Team” concept being used by major health care Insurers to conduct immediate and concentrated pre-suit investigations when extraordinary or potentially major claim situations develop.
• Mr. Cavallo has spoken before many professional groups including The American Law Firm Association and DRI and is presently engaged as Special Projects Coordinator for Venture Captive Management and the National Assisted Living Risk Retention Group.

As the Associate Director of SPICE, Ms. Cook is a principal lecturer at all SPICE infection control courses; consultant to all healthcare facilities (including nursing homes) in the state on infection prevention issues; and leads applied research projects in the area of infection control and epidemiology of infectious diseases. Evelyn served previously as Nurse Clinician and Nurse Liaison with the Duke Infection Control Outreach Network (DICON) for the Department of Medicine and PDC, PLLC at Duke University Medical Center. She has served as a SPICE consultant and has provided training, education, and consultation to hospitals, long-term care facilities, and other medical facilities to prevent and control healthcare-associated infections. She has assisted long-term care facilities in writing and developing infection prevention risk assessments, infection prevention plans and policies specific to the long-term care setting. A Registered Nurse and has National Board Certification in Infection Control, Evelyn is active in several professional organizations including North Carolina Association for Professionals in Infection Control (President 2005-06), National Association for Professionals in Infection Control and Epidemiology. She was named Practitioner of the Year in 2002 by the North Carolina Association of Professionals in Infection Control.

NC Medicaid and NC Health Choice programs help low-income parents, children, seniors and people with disabilities receive care and services to improve their health and well-being.

The Complaint Intake Unit is available to receive complaints regarding the care and services provided to patients/residents/consumers by health care facilities/agencies/homes licensed by the Division of Health Service Regulation. Each complaint is prioritized for investigation according the seriousness of the situation.  Complaints are investigated by the appropriate licensing section within our division except for adult care homes.

Complaint Hotline: 1-800-624-3004 (within NC)
or 919-855-4500
Complaint Hotline Hours: 8:30 a.m. - 4:00 p.m. weekdays,
(except holidays)                                                                                                          

The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. The Division checks to see that people receiving care in these facilities are safe and receiving appropriate care and that medical buildings are built only when there is a need for them.

Jeff Harms joined the Division of Health Service Regulation Construction Section in 2003 and has been an Engineering Supervisor since 2009.  He is a graduate of the UNC Charlotte College of Architecture and has designed and constructed numerous buildings, including healthcare, in the private sector prior to state service.  Jeff is a nationally certified Medical Gas Inspector and holds NC Building, Electrical, Mechanical and Plumbing contractor’s licenses.  In 2018, Jeff was appointed to the Facility Guidelines Institute’s HGRC (Health Guidelines Revision Committee) which is a group that writes the physical plant standards for hospitals and outpatient facilities in the US.

Leigh is the Lead Clinical Pharmacist with Southern Pharmacy in Kernersville, North Carolina. She has been working in long term care pharmacy for four years and is a Board-Certified Geriatric Pharmacist. She completed the SIDP Antimicrobial stewardship certificate program in 2018 and is heading up Southern Pharmacy’s In-house Antibiotic stewardship. She also serves as an advanced pharmacy practice preceptor for fourth year pharmacy students at Wingate University School of Pharmacy and High Point University School of Pharmacy. She is a native of Lumberton, North Carolina and now resides in Winston-Salem with her husband, Travis and her two dogs, Bella Mae and Roscoe Dash.

The presentation will define antibiotic stewardship and discuss why there is a critical need across all care settings. Will introduce the core elements of an antibiotic stewardship program as defined by the CDC and discuss suggestions for development of a program in an assisted living facility. Will provide an overview of fundamental best practices and recommendations.  The presentation will also address barriers and potential solutions that an assisted living facility may encounter while implementing an antibiotic stewardship program. We will discuss the need for patient and family education as an essential aspect of the stewardship program. It will also offer suggestions on how you can use your pharmacy partner to implement an effective stewardship program.

Lauren received both an Associate of Arts in Nursing and Bachelor of Science in Nursing from Gardner-Webb University (2007-2008) and later completed her Master of Science in Nursing Administration (2011). In 2013, she received a Master of Business Administration degree from Wake Forest University.  She has served as President of RenCare Solutions, Inc. since 2009, an Adult Care Home management entity responsible for the operations and management of ACH communities in North Carolina.  Additionally, she has been Chief Executive Officer for RenCare Consulting, Inc. since 2013, providing oversight and support of business including: resident care, systems operations, personnel, and financial functions.  Lauren is a certified Adult Care Home administrator in North Carolina and Assisted Living Administrator in Virginia and is a member of numerous trade associations and volunteer organizations.

Melanie Bunn is Dementia Training Specialist for Dementia Alliance of North Carolina, Consulting Associate at the Duke University School of Nursing, and Trainer, Positive Approach to Care. Ms. Bunn also leads her consulting company, Bunn Consulting. Ms. Bunn received her undergraduate degree in nursing from the University of North Carolina-Chapel Hill, her Master’s degree in Family Health Nursing from Clemson University and a Post-Master’s Gerontological Nurse Practitioner Certificate from Duke University. She is a skilled and experienced advanced practice nurse and nurse educator, conducting over 200 presentations and trainings annually to health professionals, community organizations, first responders, families and other groups focused on the care and needs of people living with dementia and their families. She was part of the award winning Accepting the Challenge DVD with Teepa Snow. Her research efforts have focused on improving care of older people, especially those with cognitive impairment, through improving the education of inter-professional teams and families. She has volunteered as an Alzheimer’s Support Group Facilitator for over 25 years.

Robbie recently joined the Edgeway Pharmacy team in Kannapolis as a Nurse Consultant/IT support.  Prior to that, he served as Director of Nursing at SeniorCare Pharmacy for 6+ years, performing nursing services, consulting, CEU classes, Med tech training, Quickmar, and IT services for customers and the pharmacy.

Robbie received his Associate degree in Nursing from Somerset Community College in 1985.  He also received an Aircraft Mechanics degree from Somerset Vocational School in 1979 and holds a federal license as
an A&P mechanic.

Denise Hobson joined the Accreditation Commission for Healthcare (ACHC) in May 2020 as Program Director for Assisted Living and Behavioral Health. She has over 31 years of experience serving the home and community-based industry.

Denise is a Registered Nurse with a Bachelor of Science in Nursing from Winston-Salem State University. She began her home care career with a private organization that offered programs such as home health, private duty, CAP Waiver programs, long-term care, hospice, and infusion nursing. She served as Director of Daily Operations for 11 years.

Denise later transitioned to a hospital-based complex organization, where she served for 14 years as Executive Director of Home Health. Key responsibilities included directing the provision of quality patient care for a multidisciplinary team through continuous quality improvement, policy development and implementation, designing and leading Performance Improvement activities, and measuring and validating regulatory compliance.

After 25 years as a provider, Denise then moved further into the compliance and regulatory industry. She was named Executive Director for the North Carolina Independent Assessment Entity, which also serves as a leader nationwide and is certified by the Centers for Medicare & Medicaid Services (CMS) as a Quality Improvement Organization. Organization-wide products of service included aging and disability support, behavioral health, correctional mental health, and sex offender management. Denise also developed partnership-focused efforts and offered educational training to support provider quality and regulatory compliance efforts.